Privacy Policy
Last updated: 2 August 2025
At HirOrbit, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
HirOrbit is an Australian mortgage broking service helping clients secure home loans, refinancing, SMSF loans, car finance, and other asset finance solutions.
2. What Personal Information We Collect
We may collect personal information such as:

• Full name

• Date of birth

• Contact details (address, email, phone)

• Financial details (income, expenses, assets, liabilities)

• Employment details

• Identification documents (e.g., driver's licence, passport)

• Credit-related information

• Property and loan preferences

• Tax file number (TFN), where required and with consent

We only collect information necessary to provide our services and fulfil our legal obligations.
3. How We Collect Your Information
We collect your information in various ways, including:

• When you fill out forms on our website

• During phone or in-person consultations

• Through emails, messages or online chats

• From third parties such as your employer, accountant, or credit reporting agencies (with your consent)

4. Why We Collect Your Information
We collect your personal information to:

• Assess your financial situation

• Recommend suitable loan or finance products

• Submit applications to lenders

• Communicate with you about your loan progress

• Comply with regulatory obligations

• Improve our services and website

5. How We Store and Protect Your Information
Your personal information is stored securely—whether in physical files or digital systems. We use appropriate safeguards such as:

• Encryption

• Secure passwords

• Firewalls

• Restricted access to staff

We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.
6. Disclosure of Information
We may disclose your information to:

• Lenders, financial institutions, or credit providers

• Credit reporting bodies

• Third-party service providers (IT, legal, compliance, etc.)

• Government or regulatory bodies if required by law

• Your authorised representatives (e.g., accountant or solicitor)

We will not sell or rent your personal information.
7. Overseas Disclosure
While we aim to keep data within Australia, some service providers may store or process data overseas (e.g., cloud storage). If this occurs, we ensure reasonable steps are taken to safeguard your privacy.
8. Access and Correction
You have the right to:

• Request access to your personal information

• Request correction of any inaccuracies

To do so, please contact us via the details provided above. We’ll respond within a reasonable timeframe, typically within 30 days.
9. Cookies and Website Tracking
Our website may use cookies and third-party tools to improve your user experience and collect non-identifiable data such as:

• Browser type

• Pages visited

• Time spent on site

You can control cookie settings via your browser preferences.
10. Direct Marketing
We may send you information about products or services that may interest you. You can opt out at any time using the “unsubscribe” link or by contacting us directly.
11. Complaints
If you have a complaint about how we’ve handled your information, please contact us. We take privacy seriously and will respond promptly.
If you're unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
12. Updates to This Policy
We may update this policy occasionally. Changes will be posted on our website and take effect immediately.